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On this page
  • Feature overview
  • How to export
  • Understanding the CSV columns
  • Data freshness & live-data policy
  • Best practices
  • Limitations
  • FAQ

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  1. Analytics & Moderation
  2. Social+ Portal
  3. Dashboard

Raw Data Export

Last updated 24 days ago

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Raw Data Export lets you download detailed, row-level CSV files for the three most-used dashboard widgets—Daily Engagements, Post Types, and Reach & Impressions—so you can run deeper ad-hoc analysis than the on-screen charts allow. Each export is a point-in-time snapshot (up to 10,000 rows) delivered by email and arranged so the rows in your file reconcile exactly with the counts shown in the corresponding chart.


Feature overview

Why use Raw Data Export?

  • Drill into the who, what, where behind peaks and dips surfaced by dashboard widgets.

  • Combine consistent column sets across widgets to answer cross-cutting questions (e.g. “Do power commenters prefer video posts?”)

What you get

Widget
File(s) sent
Quick description
Typical questions answered

Daily Engagements

posts.csv, comments.csv, reactions.csv

Row for every post, comment/reply or reaction created on each selected day.

When did engagement spike? Who were the drivers?

Post Types

post_types.csv

One row per post with full creator & target details.

Is video creation up since our campaign?

Reach & Impressions

reach.csv, impressions.csv

One row per post that was viewed on each day (regardless of when it was created).

Which older posts resurfaced last week?


How to export

  1. Select Content menu and set your date range. The widget refreshes immediately.

  2. In the widget’s header, click Download icon.

  3. Confirm your email address (pre-filled from your account).

  4. Press Generate. You’ll see an in-app toast confirming the request.

  5. Check your inbox. When the file is ready you’ll receive an email with separate links for each CSV mentioned above. Large files may take a few minutes; the email stays valid for 24 h.


Understanding the CSV columns

Below is a high-level field reference.

Common fields

Column
Meaning

date

Day the action occurred (UTC, ISO 8601).

postId / commentId / reactionId

Unique content IDs, useful for joins.

posterUserId / commenterUserId

ID of the user who created the content.

targetType / targetId

community, userFeed, etc.—where the content lives.

Widget-specific highlights

  • Daily Engagements – posts.csv adds postText, postType, deletion flags and tag arrays so you can text-mine captions or filter by type.

  • comments.csv includes parent comment references to let you rebuild threaded views.

  • Post Types focuses on one row per post and inherits all post-level fields above.

  • Reach & Impressions pairs date with postId so you can build time-series views of visibility.


Data freshness & live-data policy

Each export is generated on-demand and reflects the current state of the selected timeframe:

  • Deleted items are omitted.

  • Edited captions show their latest text.

Think of it as a “frozen screenshot” taken the moment you clicked Generate.


Best practices

  • Start narrow. Filtering to a shorter date range keeps files under the 10k row limit and speeds delivery.

  • Join files for richer insight. All CSVs share consistent keys (postId, user IDs, targetId) so you can quickly combine them in Excel, Google Sheets or BI tools.

  • Look beyond totals. Pivot by posterUserRole to highlight power users, or chart postType trends week-over-week.

  • Archive large jobs. Re-running the same export later will create a fresh snapshot that might differ if posts were edited or removed.


Limitations

Area
Detail

Row limit

10,000 rows per CSV. Split your timeframe if you expect more.

Frequency

Manual on-demand only (scheduled exports are on the roadmap).

File format

UTF-8 CSV, comma-delimited, double-quoted where needed.

These limits align with other SaaS analytics tools to keep file sizes manageable and email delivery reliable.


FAQ

Q : Can I get more than 10,000 rows? A : Not yet. We chose 10k based on common SaaS thresholds; larger datasets are best handled via our API or data warehouse integrations (coming soon).

Q : Does the export include private community data? A : Yes—exports respect your dashboard permissions. If you can see a widget, you can export its detailed rows.

Q : How can I automate weekly exports? A : Until scheduled exports land, set a recurring calendar reminder and use the same date-range preset each week.

Q : Why don’t I see lifetime reaction counts? A : Raw Data Export captures events (e.g., a reaction added on 14 Apr), not roll-up metrics.