Community-Level Analytics and Social Insights Filtering

Overview

The Dashboard now includes filtering capabilities that allow users to customize their analytics and social insights views. These filters enable users to focus on specific communities and topics, providing more targeted and relevant data analysis.

Key Features

Topic Filtering

• Filter data by specific topics of interest

• Support for multiple topic selection

Community Filtering

• Select one or multiple communities to filter your data

• Search functionality to quickly find specific communities

Why Community-Level Filtering?

Community-level filtering helps you focus on what matters most by eliminating noise from irrelevant data. Instead of analyzing all communities together, you can:

Get Targeted Insights

• Each community has unique engagement patterns and sentiment trends

• Filter by specific communities to understand audience-specific behavior

• Make data-driven decisions tailored to different segments

Getting Started

Before using the new filtering features, ensure you have:

• Access to the Social+ Dashboard

• Enable Social Insights feature, please contact our support team.

• Data available for your selected time period (current default: 30 days)

Quick Tour

Navigate to Social Insights

• Log into your Social+ dashboard

• Click on Analyze in the left sidebar under Social Insight

• You'll see the main analytics view with filtering options at the top

Understanding the Interface

• Filter Bar: Located at the top of the analytics page

• Topic Drop-down: Left drop-down for selecting topics

• Community Drop-down: Right drop-down for selecting communities

• Date Range: Shows current analysis period (e.g., "7 days 21 Nov 2023 - 27 Nov 2023")

Default View

• Initially, you'll see data aggregated across all available communities

• Total mentions will show the complete dataset (e.g., "457,989 in 234,124 posts")

• All products and sentiment data will be displayed without filters

Now that you're familiar with the interface layout, it's time to start applying filters to gain more precise insights. Let's explore how to use topic and community filters to refine your data view.

Topic Filtering:

1. Click on the Topic: Select topic drop-down

2. Choose a relevant topic (e.g., "Thai Cuisine Recipes")

3. Observe how combining filters provides even more targeted insights

Community Filtering:

1. Click on the Community: Select community drop-down

2. Browse the available communities or use the search box

3. Select one community to start (e.g., "Fashion & Style")

4. Watch as the data automatically updates to show community-specific insights

5. Notice how metrics like total mentions and sentiment scores change