Comment Viewing and Management
The Admin Console provides comprehensive tools for viewing and managing comments across your communities. This guide covers how to access, view, and moderate comments effectively.
Accessing Comments
From Post Management
Navigate to the Posts section
Locate the desired post
Click "View comments" to see all associated comments
Comment count is displayed (e.g., "5" or "10" comments)
Comment Display
Each comment shows:
User's profile picture
Username
Timestamp of comment
Comment content
Engagement metrics
Number of reactions (e.g., "0 reactions")
Number of replies (e.g., "0 replies")
Last activity timestamp
Comment Organization
Comments are displayed chronologically
Replies are nested under parent comments
Each comment thread shows the total number of replies
Comment Management
Moderation Actions
Each comment has three management options:
Reply (conversation icon): Access the reply interface
Delete (trash icon): Remove inappropriate comments
Copy (document icon): Copy comment content
Deletion Process
Click the trash icon on the target comment
"Delete comment" tooltip appears
Confirm deletion
Comment is removed from the conversation thread
Monitoring and Metrics
Comment Tracking
Monitor total comment counts per post
Track engagement levels through reactions
View reply chains and conversations
Monitor last activity timestamps
User Engagement
View user participation in discussions
Track frequent commenters
Monitor comment quality and appropriateness
Best Practices
Regular Monitoring
Check comments regularly
Review flagged content promptly
Monitor engagement patterns
Consistent Moderation
Apply moderation rules fairly
Document reasons for comment removal
Maintain professional standards
Performance Tracking
Monitor comment volumes
Track engagement metrics
Identify popular discussions
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