Post Creation
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The Admin Console provides a powerful interface to create engaging content that keeps your communities active and connected. This guide covers everything you need to know about creating different types of posts, including standard posts (text, image, video, and file) and poll posts to foster meaningful interactions.
Navigate to the Posts & Comments section in the left sidebar menu.
Choose your post type:
Click"create post" to share regular community updates and information (text, image, video, file)
Click "create poll post" to drive discussions and gather community feedback and decisions
Choose the destination for your post using the "Share to" dropdown
Available options:
Community feed: Share to a specific community, so that all members of that community can view it
User feed: Share to one particular user feed
Other feed types, such as Content feed, may be available based on your configuration.
Choose how you appear to community members:
Myself (admin user account): Post as yourself
Brand (official brand account with verification mark): Post as the official brand account
Brand posts feature an 'official' icon (✓) when using UIKit
Must be set up by Super Admins through Settings > Brand Settings
Enter your post content in the main text field, using clear language and breaking longer posts into digestible chunks.
To engage with specific members or just boost your engagement strategically, mention users by typing '@' followed by their username,
A user list popup will appear for easy selection
You can mention up to 30 users in one post
Make your posts more engaging with media
Upload up to 10 media files per post and a single type only
Supported media types:
Images: Share event photos, announcements, or community highlights
Videos: Post tutorials, event recordings, or community spotlights
Files: Share guidelines, resources, or community documents
You can create polls to gather community input. here are some ideas to get started:
Community event planning
Feature requests and feedback
Content preferences
Community Guidelines
Activity scheduling
Enter a neutral question in the main text field to get the most accurate community feedback.
Mention users by typing '@' followed by their username, to tag relevant stakeholders and engage key community members
A user list popup will appear for easy selection.
You can mention up to 30 users in one poll post.
Media cannot be added to the poll question at this time.
Configure whether users can select:
Single option (Default): Best for clear decisions like event dates or specific choices
Multiple options: Perfect for
Preference gathering ("What topics interest you?")
Feature prioritization ("Which features should we include next?")
Availability planning ("Which days work for our community meetup?")
Enter 2 to 10 options, keeping them
Clear and mutually exclusive
Similar in length and format
Free from leading language
Comprehensive but not overwhelming
Delete poll options if needed.
Choose how long your community members can vote.
Set the poll closing time (default is 30 days):
Choose from predefined durations:
1 day: To help with quick community decisions
3 days or 7 days: For Standard community feedback
14 days or 30 days: Mainly for major community decisions and give more time for users to vote
Alternatively, select a custom date and time within 30 days of poll creation: To match community event schedules, feature releases and align with community activities
When Polls end:
Voting stops automatically
Results stay visible to the community
All engagement data is preserved and can be viewed from the console.
Ending Polls Early:
End polls ahead of schedule when:
You've received sufficient responses
A decision is urgently needed
A clear consensus has been reached
You can manually close the poll early from the Post & Comments page.
Select "Community feed" from "Share to" dropdown
Choose the target community
Write your post content
Add any media if desired to the standard post
Click "Post" to publish
Select "Community feed" from "Share to" dropdown
Choose the target community
Select "Brand" from the "Post as" dropdown
Write your post content
Add any media if desired to the standard post
Click "Post" to publish
Post will appear with official brand verification
Media Upload
Ensure media files meet the guidelines before uploading
Consider load times when uploading multiple media files
Verify all media appears correctly before posting
Mentioning Users
Use mentions strategically to notify relevant users
Avoid over-mentioning to prevent notification spam
Verify mentioned usernames before posting
Brand Posting
Use brand posting for official announcements and communications
Maintain consistent voice and tone when posting as a brand
Clearly distinguish between personal admin posts and brand posts
If you encounter issues while creating posts:
Verify your admin permissions
Check media file sizes and formats
Ensure brand posting is properly configured in Settings > Brand Settings
Contact support if issues persist