Moderation Feed

The Moderation Feed is a centralized hub that enables community managers, moderators, and admins to efficiently manage flagged posts, comments, and messages across all communities, user feeds, and channels. This unified interface provides advanced filtering and AI-powered insights for streamlined moderation.

Accessing Moderation Feed

Navigate to the "Moderation" section in the Social+ Console sidebar and select "Moderation feed" to access the centralized moderation interface.

Interface Overview

The Moderation Feed is organized into two primary tabs

• To Review Tab: Displays all flagged posts, comments, and messages that require moderator attention

• Reviewed Tab: Shows a complete history of all moderation actions taken on flagged posts, comments, and messages

To Review Tab

The "To Review" tab is organized into two main categories:

• Posts and comments

• Messages

Posts and comments

View and manage all flagged posts and comments across your communities and user feeds:

Content Overview

• Total count of flagged posts and comments requiring review

• Individual post and comment cards showing user information, timestamps, and content previews

• Context visibility showing where the content was posted (community name or user feed)

• Thread context for comments to understand the full conversation

Flagging Information:

• View AI mod reasons

• View the user's report reasons

• Number of users who reported the messages

• Last Flag date

Moderation Actions Available

• Delete post/comment for immediate removal

• Clear flag to remove from the "To review" tab

Messages

View and manage all flagged messages across your channels:

Message overview

• Total count of flagged messages

• Sender information and timestamps

• Message content preview

• Channel context where the message was posted

Flagging Information

• View AI mod reasons

• View the user's report reasons

• Number of users who reported the messages

• Last flag date

Moderation Actions Available

• Delete the message for immediate removal

• Clear flag to remove it from "To Review" tab

Filtering and Sorting Options

Use filters to review flagged content efficiently across posts, comments, and messages. Some filters are global, while others are specific to either posts and comments, or messages.

Posts and Comments

In the Posts and Comments tab, use these filters to narrow by feed and content type

Feed Type Filters

• All feeds

• Community feed

• User feed

Content Type Filters (Advanced Filter)

Types

• Posts:

• Comments & replies

Attachments

• Photos

• Videos

• Files

Messages

In the messages tab, use these filters to narrow by channel and message type.

Filter by Channel Type

• All Channels

• Community channel

• Live channel

• Broadcast channel

Message Type Filters (Advanced Filter)

• Text

• Photo

• Video

• File

• Audio

Shared Filters & Sorting Options (Apply to Both Posts & Comments, and Messages)

Report reasons :

• Filter by one or multiple report reasons

Tags:

• Filter by one or multiple tags

Sort by

• Last flag date

• Flag count

• Created date

Order by

• Latest first

• Oldest first

Reviewed Tab

The "Reviewed" tab provides a complete history of all moderated posts, comments, and messages that have been cleared of flags or deleted. It enables admins to track moderation decisions, evaluate team performance, and ensure accountability in community management.

Key Differences from To Review

The Reviewed tab contains all the same post, comment, and message information as To Review, plus these additional elements:

Moderation Details

• Moderation action taken: Whether the content was deleted or the flag was cleared

• Moderator name: Displays the name of the admin who performed the action, or "AI" if the action was automated.

• Moderation timestamp: Date and time of when the action was completed.

Moderation Actions Available

• Delete previously unflagged posts, comments, or messages if needed

Filtering option In addition to the filters available in the To Review tab.

Filter by

• Moderator Name: Select one or multiple moderators

Filter by Moderation Action ( Advanced Filter)

• Deleted

• Flag Cleared

Sorting Options

Unlike the To Review tab, the Reviewed tab sorts by:

• Moderation Date

• Created Date

Best Practices

Efficient Review Process

• Filter by report reasons that are high priority based on your community use case

• Use thread context to understand the full conversation before taking action on comments

• Review user engagement metrics to assess the impact of posts and comments

• Prioritize posts, comments, and messages with higher flag counts for immediate attention

Team Coordination

• Use the Reviewed tab to track team member actions

• Maintain consistency in moderation decisions across team members

• Review moderation history to ensure fair treatment of users