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User Social History

The User Social History feature provides community managers, moderators, and admins with a comprehensive view of user activity across all communities. This feature helps ensure informed, transparent, and consistent moderation decisions while unlocking valuable insights into user behavior.

With this feature, you can now:

Analyze user statistics: Instantly see a user’s statistics (total posts, comments, reactions, and community participation), alongside flagged content and past moderation actions, to quickly assess their overall impact and behavioral patterns before exploring the user history details.

Review a detailed activity log: Access a complete timeline of user posts, comments, and interactions (including flagged and deleted content) to gain full context behind user activity.

Understand a user’s engagement levels: View the communities a user is part of, including their role in each, to assess their influence and participation.

Track past moderation actions: See previous moderation actions taken on a user over time to detect behavioral patterns and ensure fair, data-driven decisions.

Determine the right level of moderation: From deleting content to banning users, ensure each action is appropriate based on a user’s full history.

This feature is designed to help moderators respond faster, improve decision accuracy, and create a more transparent and harmonious community.

Accessing User Social History

Navigate to "Manage Users" in the Social+ Console. Click on any user row to open their social history.

You can also access this feature by:

  • Clicking a user's name from the Posts and Comments page

  • Clicking a user's name from the Member tab in the Community page

User Information and Statistics

You'll be able to see key user information and statistics at a glance:

  • Name, follower count, following count, and global role

  • Total number of active flags on the user's account: This count updates based on moderator actions. If the admin removes all flags from the user, the number resets to zero.

  • Total number of posts, comments, reactions, and communities joined

  • Total number of active flagged posts and comments: This count updates based on moderator actions. When a flag is cleared from a post or comment, the number decreases.

  • Number of global and community bans

  • Options to change the global role, ban/unban a user globally, and view the user ID

Posts and Comments

View and filter all posts and comments created by the user:

Posted

  • Total number of posts

  • Complete list of user-created posts

    • In communities

    • In his own user's feed

Commented & Replied

  • Total number of comments and replies

  • Complete list of user-created comments and replies

    • In communities

    • In his own user's feed

Filters & Sorting available on Posts and Comments:

  • By feed: User feed or Community feed

  • By status: Flagged, Non-Flagged, Deleted

  • Sort by Created Date or Last Activity Date

Options to delete and clear flags on posts and comments

Reacted

View and monitor all reactions given by the user

  • Total reactions given in communities and on their user feed

  • Types of reactions (likes, emojis, and custom reactions) on:

    • Posts

    • Comments

  • Community or user's feed, where the reaction is added

  • Filters & Sorting available:

    • By Community Feed

    • By User Feed (excluding reactions on other users' feeds)

    • Sort by Reaction Date

  • Options to view associated posts and comments, copy IDs, or delete content

Only reactions added after November 28, 2024, are displayed.

Communities

See all communities where the user is involved:

  • Total communities the user has joined

  • List of communities the user has joined (active or deleted communities)

  • Number of posts, comments, and reactions added in each community

  • Filters available:

    • Joined

    • Left

    • Banned

    • Removed (Differentiation between left and removed available from December 19th, 2024)

  • Options to community ban, unban, or remove a user from communities

User Moderation History

Track past moderation actions taken on the user:

  • Total of all previous moderation actions taken on a user

  • List of all previous moderation actions taken on a user

    • Ban

    • Community Ban

    • Removed from the community (Only Removed actions after 19th December 2024)

  • Options to: Global Ban, community ban, or remove from a community

Best Practices

Effective User Assessment

  • Review user statistics before diving into detailed history

  • Check for patterns in flagged content and moderation history

  • Consider overall engagement metrics when making decisions

Consistent Moderation

  • Use complete activity history to ensure fair treatment

  • Review past moderation actions before taking new ones

  • Consider context from multiple communities when evaluating behavior

Community Management

  • Identify valuable contributors across different engagement types

  • Monitor user participation across multiple communities

  • Use data to support decisions about community roles and privileges

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