The User Social History feature provides community managers, moderators, and admins with a comprehensive view of user activity across all communities. This feature helps ensure informed, transparent, and consistent moderation decisions while unlocking valuable insights into user behavior.
With this feature, you can now:
Analyze user statistics: Instantly see a user’s statistics (total posts, comments, reactions, and community participation), alongside flagged content and past moderation actions, to quickly assess their overall impact and behavioral patterns before exploring the user history details.
Review a detailed activity log: Access a complete timeline of user posts, comments, and interactions (including flagged and deleted content) to gain full context behind user activity.
Understand a user’s engagement levels: View the communities a user is part of, including their role in each, to assess their influence and participation.
Track past moderation actions: See previous moderation actions taken on a user over time to detect behavioral patterns and ensure fair, data-driven decisions.
Determine the right level of moderation: From deleting content to banning users, ensure each action is appropriate based on a user’s full history.
This feature is designed to help moderators respond faster, improve decision accuracy, and create a more transparent and harmonious community.
Accessing User Social History
Navigate to "Manage Users" in the Social+ Console. Click on any user row to open their social history.
You can also access this feature by:
Clicking a user's name from the Posts and Comments page
Clicking a user's name from the Member tab in the Community page
User Information and Statistics
You'll be able to see key user information and statistics at a glance:
Name, follower count, following count, and global role
Total number of active flags on the user's account: This count updates based on moderator actions. If the admin removes all flags from the user, the number resets to zero.
Total number of posts, comments, reactions, and communities joined
Total number of active flagged posts and comments: This count updates based on moderator actions. When a flag is cleared from a post or comment, the number decreases.
Number of global and community bans
Options to change the global role, ban/unban a user globally, and view the user ID
Posts and Comments
View and filter all posts and comments created by the user:
Posted
Total number of posts
Complete list of user-created posts
In communities
In his own user's feed
Commented & Replied
Total number of comments and replies
Complete list of user-created comments and replies
In communities
In his own user's feed
Filters & Sorting available on Posts and Comments:
By feed: User feed or Community feed
By status: Flagged, Non-Flagged, Deleted
Sort by Created Date or Last Activity Date
Options to delete and clear flags on posts and comments
Reacted
View and monitor all reactions given by the user
Total reactions given in communities and on their user feed
Types of reactions (likes, emojis, and custom reactions) on:
Posts
Comments
Community or user's feed, where the reaction is added
Filters & Sorting available:
By Community Feed
By User Feed (excluding reactions on other users' feeds)
Sort by Reaction Date
Options to view associated posts and comments, copy IDs, or delete content
Only reactions added after November 28, 2024, are displayed.
Communities
See all communities where the user is involved:
Total communities the user has joined
List of communities the user has joined (active or deleted communities)
Number of posts, comments, and reactions added in each community
Filters available:
Joined
Left
Banned
Removed (Differentiation between left and removed available from December 19th, 2024)
Options to community ban, unban, or remove a user from communities
User Moderation History
Track past moderation actions taken on the user:
Total of all previous moderation actions taken on a user
List of all previous moderation actions taken on a user
Ban
Community Ban
Removed from the community (Only Removed actions after 19th December 2024)
Options to: Global Ban, community ban, or remove from a community
Best Practices
Effective User Assessment
Review user statistics before diving into detailed history
Check for patterns in flagged content and moderation history
Consider overall engagement metrics when making decisions
Consistent Moderation
Use complete activity history to ensure fair treatment
Review past moderation actions before taking new ones
Consider context from multiple communities when evaluating behavior
Community Management
Identify valuable contributors across different engagement types
Monitor user participation across multiple communities
Use data to support decisions about community roles and privileges
Last updated
Was this helpful?
