Admins have the capability to view all channels both open and closed. Additionally, creating a new channel is facilitated here.

Searching and Filtering

Admins can effortlessly search for and filter channels based on specific criteria. Both active and deleted channels are displayed in the list. To differentiate the state of the channel:

• Active channels are standard.

• Deleted channels feature a gray-tinted trash icon .

• Muted channels are indicated by a mute icon .

• Stopped channels display a gray-tinted stop icon .

How to Apply Filters:

1. Navigate to "Channels" in the sidebar.

2. On the top, you'll find the search and filter options.

Available Filter Options:

List of Channel Actions

Create Channel

The channel types that you can create in console are:

• Community

  • When you create a community channel, you can select to make it private or public. A public community can be found, while a private community cannot be found by non-members as they need to be invited.

• Live

• Broadcast

To create a channel:

1. Navigate to the side menu and select Channels.

2. Under the Channels Management section, click on the button and select the channel type.

3. A Create New Channel pop-up will appear. Fill in the required information:

   • Channel ID: Enter the ID for the channel.

   • Display Name: Provide a name that will be visible to all channel members.

   • Mute Channel: Check this option if you wish to mute all members within the channel.

   • Channel privacy : Decide to make this community Channel as Private or public. Only community channels can be rendered private.

   • Push notifications Modes : When a Channel is created or edited, it is now possible for Admins and Super Admins of console to define the Push notification mode

     • Default mode : In that case, all members will receive notifications. However, if they did not subscribe to notifications in this channel, they will not receive anything.

     • Silent mode : In that case, an admin is disabling all notifications for this channel even if members of this channel have subscribed to receiving notifications from this channel

     • Subscribe mode : Only members that subscribed to receiving notifications will receive any.

4. 

5. Click Create channel.

Delete Channel

The Social Plus console offers the capability to delete a channel using the following steps:

1. Navigate to the side menu and select Channels.

2. Under the Channels Management section, click on the channel that you want to delete.

3. Go to Settings section

4. Navigate to the bottom of the page and click on the Delete channel button.

Managing Channel Users

To view the list of current members in the channel, select Members. Here, you will be able to manage users in the channel, such as:

• Mute or unmute a channel member

• Ban a user from the channel or unban them

• Change a user's role within the channel

• Remove a user from a channel

You will also be able to see if a user has been banned from the channel, indicated by a banned symbol next to the user's name. To unban this user, simply click again on the banned button and confirm if you would like to unban them. Once a user has been unbanned from the channel, they will no longer appear as part of the channel member list and will be able to rejoin or be re-added to the channel.

Do note that if you remove a banned channel member, their banned status will be cleared and they will be able to join or be added back into the channel as well.

See also: Channel Ban, Muting & Unmuting Channel Users

Broadcast Messages

The Broadcast channel is heavily adopted by corporate users who constantly promote or advertise their products, or make the announcement to drive awareness. Unlink other channel types, broadcast channels only allow admin users to send messages from the Console, and everyone else in the channel will be under read-only mode. Here are the steps to follow to send a broadcast message on Console.

1. Create a channel and select Broadcast in Channel Type. Refer to the Create Channel page for instructions on how to create a channel.

2. Select the broadcast channel that you created and click Broadcast Message.

3. Choose the message type, and write your message.

5. Click Broadcast.

Live Messages

Admins can join a channel and view messages being sent in real-time. They also will be able to filter messages by certain parameters, check current members in the channel and modify channel details such as tags and metadata.

Admins will also be able to broadcast messages directly in the channel.

List of Message Types

The SDK supports the sending and receiving of 5 types of messages:

For more information on each of the message types, see Social Plus Message Types

Pausing Data Stream

Because the messages are being sent in real-time, sometimes an Admin will have difficulty moderating when the messages are appearing quickly. In this scenario, Admins can pause the incoming data stream so that they can take action on a message. This pause does not prevent users from sending messages in a channel but simply stops the Admin Panel from receiving new messages. Once the live message has been unpaused, Admin will see all the messages again.

Message Filters

Admins can filter what messages are to be shown on the live message stream. Currently, the SDK supports two types of filters:

1. Filter by Flagged Show only messages that have been flagged by the admin or users.

2. Filter by Threaded Show only messages that are parent messages.

View Mentioned Users

The mentioned feature in chat can be used to call attention to all or specific members in a channel. To view the members being mentioned in a message:

1. Go to Channels Management and select a channel.

2. In the channel's page, the Mentioned Users column will list the members mentioned by a specific user in a message.

Mentioning @all members in the channel can be turned OFF:

1. Go to Settings > Feature Settings.

2. In Feature Settings page, uncheck Allow to mention everyone in the channel under Events. You can turn ON @all mention again.

List of Message Actions

*Note: The message will still be marked as sent by the user but with no text.

This feature presents a dedicated page, accessible via the Manage Users menu, then Chat activities tab . By selecting a specific user ID, admins can gain insights into the comprehensive chat activities of that user. This encompasses key metrics such as total messages sent, channels joined, and flagged messages. Further, a detailed table offers a deep dive into each user's chat interactions within specific channels, coupled with options to remove users or address flagged content. This user-centric design guarantees a streamlined experience for businesses.